Refund policy
Returns
Contact Vivid Row through our contact form before sending anything back. Include your order number and the item you want to return. Returns sent without authorization may not be accepted.
For eligible physical items delivered within the United States, submit your return request within 7 calendar days after the final package in your order is marked delivered. Approved items must be shipped according to the return instructions within 7 calendar days after authorization. Items must be unworn, unused, unwashed, with original tags and packaging, and in the condition received.
Items that cannot be returned
- Digital downloads
- Made-to-order, personalized, or custom products, except when damaged, defective, or incorrect
- Gift cards
- Final-sale items
- Intimate apparel, hosiery, swimwear, cosmetics, and other hygiene-sensitive goods
- Items that have been worn, washed, altered, or returned without their original tags or packaging
Returns are not currently available for orders delivered outside the United States, except where required by law or when an item arrives damaged, defective, or incorrect.
Damaged, defective, or incorrect items
Contact us within 7 calendar days after delivery and include your order number, a description of the issue, and clear photographs showing the item and problem. If the claim is approved, Vivid Row will arrange an appropriate replacement or refund and provide return instructions when a return is required.
Return shipping and original shipping charges
Customers are responsible for return shipping on eligible non-defective returns unless Vivid Row provides a prepaid label. Return shipping is covered for approved damaged, defective, or incorrect-item claims. Original shipping and handling charges are non-refundable unless required by law or the entire order was incorrect or defective.
Refunds
We will inspect an authorized return after it arrives and notify you of the decision. Approved refunds are issued to the original payment method. Please allow up to 10 business days after approval for processing by Vivid Row and your bank or card provider.
Exchanges
We do not offer direct exchanges. If an eligible return is approved, you may place a new order for the preferred item, size, or color.
Questions
Use the Vivid Row contact form for return, refund, cancellation, or shipping questions. We typically respond within two business days.